Member LoginComing Soon! Technical Specification for Guidance on the application of Service Integration and Management to ISO/IEC 20000‐14
August 27, 2023
The INCITS/IT Governance Technical Committee is participating through ISO/IEC JTC 1/SC 40 to develop Technical Specification ISO/IEC TS 20000‐14, Guidance on the application of Service Integration and Management to ISO/IEC 20000‐1. This publication aims to provide guidance to organizations that manage services in an environment that includes services sourced from multiple service providers through the incorporation of a service integration function and development of service integration and management ecosystem. Service integration and management (SIAM) can be applied to different sizes and types of organizations, and to different industry sectors.
ISO/IEC TS 20000‐14 will be especially useful to implementers, consultants, auditors, and other interested parties working with ISO/IEC 20000‐1 when it is used in an environment with complex service provisioning models.
Highlights of what’s to come in this publication include the following:
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The components of SIAM as documented in the Foundation and Professional Body of Knowledge (F‐BoK & P‐BoK, respectively) are presented and equated to concepts and requirements of ISO/IEC 20000‐1 and the service management system (SMS). |
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Guidance on the application of SIAM to an SMS will be provided as recommendations. Additionally, guidance will be provided to address the following scenarios: organization as a customer, organization as a service integrator, organization as a service provider. The correlation table depicts the components of an SMS and the corresponding guidance within SIAM. |
About INCITS/IT Governance: Serves as the U.S. TAG to ISO/IEC JTC 1/SC 40, IT service management and IT governance, which is chartered with developing standards in Governance of IT, Governance of data, IT service management, and IT enabled services – business process outsourcing. Serving as the focal point in these areas, SC 40 communicates, cooperates, and collaborates with relevant committees (such as cybersecurity and privacy), external bodies and other stakeholders on topics of mutual interest.
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About INCITS: the InterNational Committee for Information Technology Standards (INCITS) – is the central U.S. forum dedicated to creating technology standards for the next generation of innovation. INCITS members combine their expertise to create the building blocks for globally transformative technologies. From cloud computing to communications, from transportation to health care technologies, INCITS is the place where innovation begins. INCITS is accredited by the American National Standards Institute (ANSI) and is affiliated with ITI. Visit www.incits.org to learn more.